AllegroLicenses & Regulatory Information
This section outlines in broad terms the entity that manages Allegro, the operational framework within which the service functions, the geographic regions where it is and is not available, and the process for accessing our organizational and regulatory documentation.
- Documents available on request
- Defined jurisdiction policy
- Written compliance procedures
On this page
- Operating entity
- Jurisdictions
- Regulatory framework
- Requesting documents
- What this is not
- Regulatory contact
- Notes on this page
Which legal entity operates the service
Allegro is a trading name used by the company that owns and operates this website and the associated client platform.
The operating company is the entity you contract with when you accept our Terms of Use and establish an account. The registered trading name, organizational status, registration information and group membership details are provided in the client agreement furnished upon account creation, and are available on request via the channels outlined in the "Obtaining documentation" section below.
Since organizational structures, registration details and operational arrangements may be subject to modification, we choose not to present them as permanent information on a promotional website. The client agreement and supporting documentation package delivered to you constitute the definitive reference material; in the event of any inconsistency between this page and such documents, the documents shall take precedence.
Group companies and service providers
Certain operations - infrastructure provision, transaction settlement, market information, client verification systems - are performed by specialized external service providers pursuant to contractual arrangements. The categories of external partners engaged, and the manner in which personal information is processed by such parties, are detailed in our Privacy Policy. We do not disclose the identities of external service providers on this page.
Jurisdictions served and excluded
The service is made accessible only in jurisdictions where we are authorized to provide it. Eligibility is determined at the time of account registration based on your domicile, and this may alter over time.
Where the service is offered
Accounts may be opened by residents of the countries listed as eligible in the registration flow of your account. If your country appears in that list and you pass verification, you can proceed. If it does not appear, the service is not available to you.
Where the service is not offered
- Nations and regions subject to binding international sanctions protocols or trade restrictions.
- Regulatory territories where distribution of this service category to non-professional clients necessitates a local license that we do not currently possess.
- Jurisdictions identified as high risk for financial crime under applicable rules.
- Any territory we have chosen to exclude for internal risk reasons.
No solicitation
Nothing on this website is directed at, or intended for distribution to or use by, any person in a jurisdiction where such distribution or use would be contrary to local law. Accessing this site from an excluded jurisdiction does not create a right to use the service. If you move to an excluded jurisdiction while holding an account, tell us - the account may need to be restricted or closed and any balance returned to you.
The regulatory framework we work within
We describe here the type of obligations that govern the service, rather than naming authorities or quoting reference numbers, which belong in the formal documentation.
- 01
Client identification
Every account is verified before funding, trading or withdrawal, in line with the KYC and AML controls described on our KYC & AML page.
- 02
Financial-crime prevention
Sanctions and risk screening, ongoing transaction monitoring, internal escalation procedures and record retention for the periods required by applicable law.
- 03
Handling of client money
Client balances are recorded separately from the operating funds of the business, and payouts are returned to a verified instrument in the client's own name.
- 04
Fair and clear communication
Costs, spreads and any applicable fees are published in your account and on our pricing page. We do not promise specific returns, and all promotional material carries a risk warning.
- 05
Data protection
Personal data is processed on a defined lawful basis, retained only as long as necessary, and protected by access controls and encryption in transit and at rest.
- 06
Complaints handling
A formal internal grievance handling mechanism incorporating acknowledgement, thorough examination and a detailed response by the specified deadline from when your grievance is registered.
Where a particular jurisdiction enforces more rigorous standards than described above, the more rigorous standard shall apply to clients domiciled in that location.
How to request corporate and compliance documents
Clients, prospective clients and professional counterparties may request our corporate and compliance documentation. We provide it on request rather than publishing it openly.
What can be requested
- Confirmation of the operating entity and its corporate particulars.
- The current client agreement and the schedule of costs applicable to your account.
- A summary of our AML and client-identification procedures.
- The complaints-handling procedure and escalation route.
- Data-protection information relating to your own personal data.
How to make the request
- 01
Write to us
Use the contact route on our contact page. Include "Regulatory documentation request" as the email subject.
- 02
Identify yourself
Indicate if you hold an existing account (providing the registered email address) or are seeking to open one, and identify which materials you require.
- 03
Receive the pack
Responses are furnished within the specified period following acknowledgement of your inquiry. Certain materials may be supplied in abridged format if they contain proprietary operational information.
Documents are sent to the verified contact details on file. We cannot send account-specific documentation to a third party without your written authorisation.
What Allegro is not
Being clear about what we do not do is as important as describing what we do.
| Statement | Position |
|---|---|
| Personal investment advice | Not provided. Information, education and market commentary are general in nature and do not take your circumstances into account. |
| Tax, legal or accounting advice | Not delivered. Seek guidance from a suitably experienced advisor licensed in your location. |
| A bank or a deposit account | Balances are not bank deposits, do not earn a guaranteed rate, and are not covered by any deposit-guarantee scheme. |
| Guaranteed or fixed returns | Never guaranteed. Historical results do not constitute a basis for predicting future performance. |
| Discretionary portfolio management | We do not manage client accounts independently or make trading decisions without explicit instruction. |
| Execution and account services | ✓ Provided, subject to verification, eligibility and the published terms. |
Capital is at risk. The value of investments can fall as well as rise and you may receive back less than you put in. Please read the Risk Disclosure before you decide to use the service.
Regulatory and compliance questions
Questions about our regulatory position, our compliance procedures, or a concern you would like escalated should go to the compliance route rather than to general support.
How do I raise a compliance question?
Send it through the contact page and mark it "Compliance". Include the account email address if you already hold an account, and describe the question in a sentence or two.
How do I make a formal complaint?
Use the same route and mark the message "Complaint". You will receive an acknowledgement, a reference and an indication of the timeframe for a substantive reply. If the outcome does not resolve the matter, the reply will explain the further escalation options available to you.
How do I report suspicious activity or misuse of our brand?
Submit a report via the abuse reporting tool. Reports of fraudulent representation of Allegro through communications, promotional content or counterfeit websites should be submitted there to enable our response.
Are corporate communications or media inquiries addressed through this channel?
Yes - send them through the contact page with a clear subject line and they will be routed to the right team.
Notes on this page
- This page serves an informational purpose. It is not contractually binding and does not supersede the client agreement.
- All figures, thresholds or timeframes referenced throughout this website are approximate; the parameters recorded in your account portal take precedence.
- This page's contents are subject to periodic review; the iteration shown here reflects the current status.
- Read alongside the Terms of Use, the Risk Disclosure, the Privacy Policy and the KYC & AML Policy.
Need something in writing?
If you are carrying out due diligence on Allegro, ask us directly. We would rather send you the actual documents than have you rely on a summary.
Request the compliance pack
Corporate particulars, client agreement, AML summary and complaints procedure.
- Email subject: "Regulatory documentation request".
- Delivered to the validated contact information held in your account records.
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